Our Story
Born from a passion for high-end fashion and a dedication to unparalleled craftsmanship, Heelsbuy offers more than just heels – we offer a lifestyle. Every design reflects our belief that luxury should be felt in every step, from the first glance to the final walk.
Our Philosophy
We believe in the power of the perfect pair of heels – heels that make a statement, empower women, and redefine elegance. Our mission is to deliver timeless pieces that exude sophistication, crafted with the finest materials and designed for those who embrace luxury.
FREQUENTLY ASKED QUESTIONS
We offer a wide range of products including footwear, fashion jewelry, and digital art. Our collection is curated to bring you the latest trends and timeless classics.
No, you can make purchases as a guest. However, creating an account enhances your shopping experience by allowing you to track orders, save your favorite items, and receive exclusive offers.
You can subscribe to our newsletter by entering your email address at the bottom of our homepage. Also, follow us on social media
Yes, we regularly offer discounts and special promotions. You can sign up for our newsletter to stay informed about our latest offers.
ORDER & PAYMENTS
We accept a variety of payment methods:
Credit/Debit Cards: Visa, MasterCard, American Express
Digital Wallets: Paytm, Google Pay, PhonePe
Net Banking: Major Indian banks
International Payments: We accept international credit/debit cards for orders outside India.
Yes, we use industry-standard encryption technologies to ensure your payment information is processed securely.
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Orders can be modified or canceled within 1 hour of placement. Please contact our customer support immediately to request changes.
During checkout, enter your promo code in the designated field and click “Apply” to update your order total
Shipping and Delivery
We ship worldwide. Whether you’re in India or overseas, you can enjoy our products delivered to your doorstep.
Shipping charges vary based on your location, the weight of the items, and the shipping method selected. The shipping cost will be calculated and displayed at checkout.
Within India:
Standard Shipping: 5-7 business days
Express Shipping: 2-4 business days
International Shipping:
Standard International Shipping: 10-15 business days
Express International Shipping: 5-10 business days
Please note that delivery times may vary due to customs processing and other unforeseen circumstances.
Once your order is shipped, we’ll send you a confirmation email with a tracking number and instructions on how to track your package.
International orders may be subject to customs duties, taxes, and fees levied by the destination country. These charges are the responsibility of the recipient. We recommend checking with your local customs office for more information.
Exchange Policy
While we do not accept returns, we offer exchanges within 24 hours after delivery on eligible items.
Contact Us: Email us at heelsbuy@gmail.com or raise a support ticket within 24 hours of delivery.
Provide Details: Include your order number, the item you wish to exchange, and the reason for the exchange.
Follow Instructions: Our team will guide you through the exchange process.
Eligible Items: Unworn, unwashed items in original packaging with all tags attached.
Non-Exchangeable Items:
Digital art (all sales are final)
Personalized or custom-made items
Items marked as clearance or final sale
Customers are responsible for shipping costs when sending items back for exchange. Original shipping fees are non-refundable.
Yes, we offer exchanges for international orders. Please note that international customers are responsible for all shipping costs, including any customs duties or taxes associated with the exchange.
Product Information
We strive to display product images as accurately as possible. However, due to different screen settings and lighting conditions, there might be slight variations in color.
Each product page includes a detailed size chart. If you’re unsure, please contact our customer support for assistance.
Currently, we do not offer customization or personalization of products.
Account Information
Click on the “Sign Up” or “Register” button on our homepage.
Fill in the required information, including your name, email, and password.
Confirm your email address through the verification link sent to your inbox.
Click on “Forgot Password” on the login page.
Enter your registered email address.
Follow the instructions in the password reset email.
Log in to your account.
Navigate to “Account Settings” or “Profile.”
Update your personal information and save the changes.
Contact and Support
Chatbot 24/7
Email: Send us an email at heelsbuy@gmail.com.
Support Tickets: Raise a support ticket through our website.
Our support team is available from Monday to Friday, 9:00 AM to 6:00 PM Indian Standard Time (IST).
Currently, we operate exclusively online and do not have a physical storefront.
Digital Art Purchases
After completing your purchase, you’ll receive an email with a download link for your digital art.
All sales of digital art are final and not eligible for refunds or exchanges.
Purchased digital art is for personal use only. Redistribution, resale, or commercial use is prohibited.
Privacy and Security
We implement a variety of security measures to maintain the safety of your personal information. Please review our Privacy Policy for detailed information.
We respect your privacy and do not sell or trade your personal information to third parties. We may share information with trusted partners who assist us in operating our website and conducting our business, under strict confidentiality agreements.
Purchased digital art is for personal use only. Redistribution, resale, or commercial use is prohibited.
Promotions and Discounts
Promotions are advertised on our homepage, social media channels, and through our newsletter.
Only one promo code can be applied per order unless stated otherwise in the promotion’s terms and conditions.
Still Have Questions?
If you didn’t find the answer you’re looking for, please don’t hesitate to reach out:
Live Chat: Available on our website.
Email: heelsbuy@gmail.com
Support Hours: Monday to Friday, 9:00 AM to 6:00 PM IST
We’re here to help and aim to respond to all inquiries promptly during business hours.
Thank you for choosing Heelsbuy!
We appreciate your business and are committed to providing you with exceptional products and service.
Support Hours
| Monday: | 9-6PM |
| Tuesday: | 9-6PM |
| Wednesday: | 9-6PM |
| Thursday: | 9-6PM |
| Friday: | 9-6PM |
