Exchange Policy
At Heelsbuy.com, your satisfaction is our priority. While we do not accept returns, we are pleased to offer exchanges within 24 hours after delivery on eligible items.
Eligibility for Exchange
- Time Frame: Exchange requests must be made within 24 hours after your item has been delivered.
- Condition: Items must be unused, unwashed, and in the original packaging with all tags attached.
- Proof of Purchase: A valid receipt or order confirmation is required.
Non-Exchangeable Items
- Final Sale Items: Clearance or final sale items cannot be exchanged.
- Perishable Goods: Food, flowers, newspapers, or magazines.
- Personal Care Items: Intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
- Customized Products: Any personalized or custom-made items.
How to Initiate an Exchange
- Contact Customer Service: Reach out to us at [contact information] within 24 hours of delivery.
- Provide Details: Include your order number, the item you wish to exchange, and the reason for the exchange.
- Await Confirmation: Our team will review your request and provide further instructions.
- Ship the Item: You are responsible for shipping the item back to us securely.
Shipping Costs
- Customer Responsibility: All shipping costs for exchanges are the responsibility of the customer.
- Non-Refundable: Shipping fees are non-refundable.
Damaged or Defective Items
If you received a damaged or defective item, please contact us immediately at [contact information] so we can make it right.
Additional Information
- Stock Availability: Exchanges are subject to product availability.
- Exchange Limitations: Only items of equal or lesser value can be exchanged. Price differences for lesser-value items will not be refunded.
Contact Us
For any questions or concerns regarding our exchange policy, please contact us at:
- Email: heelsbuy@gmail.com
- Address: Jaipur, Rajasthan
Note
We reserve the right to refuse any exchange that does not meet the above conditions.
Thank you for shopping with Heelsbuy.
