Terms and Conditions

Overview

This website is operated by Heelsbuy. Throughout the site, the terms “we,” “us,” and “our” refer to Heelsbuy. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms and Conditions (“Terms of Service,” “Terms”), including additional terms, conditions, and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including browsers, customers, merchants, and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree with these terms and conditions, you may not access the website or use any services.

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website after posting any changes constitutes acceptance of those changes.

Section 1 – International Payment Policy

We accept international payments for purchases made on our website. All payments made in foreign currencies are securely processed using Razorpay’s payment gateway, which supports 3D Secure (OTP verification) for secure transactions.

Refunds for international transactions will be processed within 5–7 working days after refund approval.
The refunded amount will be credited to the original payment method or bank account used for the transaction.

Section 2 – Refund and Exchange Policy

Refund Policy:

Refunds are applicable only if the product is returned in its original, unused condition, along with the original packaging and invoice.
Refund requests will be processed within 5–7 working days after approval.
Refunds will be credited to the original payment method or bank account.

Exchange Policy:

Exchanges are allowed only for products that are defective or damaged during shipping. Please refer to our detailed Exchange Policy for further information.

Section 3 – Online Store Terms

By using our website, you represent that you have the legal capacity to enter into binding agreements. If you are under the age of majority in your jurisdiction, you may use this site only with the involvement of a parent or guardian.

You may not use our products for any illegal or unauthorized purpose.
While using the Service, you must not violate any applicable laws (including copyright laws).
You must not transmit any worms, viruses, or harmful code.

A breach of these Terms will result in the immediate termination of your Services.

Section 4 – Modifications to Products, Services, and Prices

Prices of products are subject to change without prior notice.
We reserve the right to modify or discontinue any product or service without notice at any time.
Offers on products or services are void where prohibited by law.

Section 5 – Accuracy of Billing and Account Information

You agree to provide accurate, current, and complete purchase and account information for all transactions made through our store. Ensure that your account and payment details, including your email address, are up to date to facilitate seamless transactions and refunds.

Section 6 – Governing Law

These Terms of Service, along with any separate agreements whereby we provide Services, shall be governed by and construed in accordance with the laws of Hyderabad, India.

Section 7 – Contact Information

If you have any questions regarding these Terms and Conditions, or you need further assistance, please contact us:

Email: heelsbuy@gmail.com
Mobile 1: (+01)-212-33-6789
Mobile 2: (+01)-212-66-8888
Hotline: 1900 888 888